Track Your Order
TrueComfort
At TrueComfort , we want you to stay informed about your order every step of the way. Use the information below to track your shipment and get updates on delivery status for your shoes and boots, including UGG® and Birkenstock® styles .
How to Track Your Order
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number and a link to the carrier's website.
- Check your email for the order confirmation and tracking details .
- Click the provided link or copy the tracking number into the carrier's website.
- Monitor the status of your shipment from processing to delivery.
Shipping Carriers
We use reliable carriers to ensure your footwear arrives safely. Common careers include:
- USPS
- FedEx
- UPS
Delivery times may vary depending on your location and carrier. For estimated delivery, please refer to the shipping confirmation email.
Order Status Questions
If you have not received a tracking number or need assistance with your order status, please contact our customer support team:
TrueComfort
📧 Email: merinoubiernaester@gmail.com
📞 Phone: +1 (312) 999-8918
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)
We will respond to your inquiry within 24–48 business hours .
Lost or Delayed Packages
- Packages may occasionally be delayed due to carrier issues, weather, or holidays.
- If your package appears lost, contact us immediately so we can assist in filing a claim with the carrier.
Returns & Exchanges
For information about returning or exchanging your order, please visit our Return & Refund Policy page.
Important Notice
UGG® and Birkenstock® are registered trademarks of their respective owners. TrueComfort is not affiliated with, endorsed by, or sponsored by these brands , unless explicitly stated. All brand names are used solely for identification purposes.