Frequently Asked Questions

TrueComfort

1. What products does TrueComfort sell?

TrueComfort specializes in comfortable, high-quality footwear, including shoes and boots such as UGG® and Birkenstock® styles , designed for everyday wear and long-lasting comfort.

2. Where is TrueComfort located?

We are based in the United States.

Business Address
20052 Carol Dr
Hilmar, California 95324
United States

3. Do you ship within the United States?

Yes. We currently ship within the United States only . Shipping times and rates are displayed at checkout.

4. How long does shipping take?

  • Order processing: 1–3 business days
  • Estimated delivery: 5–10 business days after shipping

Delivery times may vary due to carrier delays, weather conditions, or holidays.

5. How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information . Please allow up to 24 hours for tracking updates to appear.

6. What is your return policy?

We accept returns within 14 days of delivery , provided the items are unused, unworn, and in their original packaging.
For full details, please review our Return & Refund Policy .

7. Who countries for return shipping?

Customers are responsible for return shipping costs unless the return is due to:

  • A defective item
  • An incorrect item was sent by us

8. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery and include photos of the issue. We will arrange a replacement or refund at no additional cost.

📧 Email: merinoubiernaester@gmail.com

9. Do you offer exchanges?

We currently do not offer direct exchanges. If you need a different size or style, please return the item and place a new order.

10. Are UGG® and Birkenstock® products authentic?

UGG® and Birkenstock® are registered trademarks of their respective owners. TrueComfort is not affiliated with, endorsed by, or sponsored by these brands , unless explicitly stated. Brand names are used solely for identification purposes.

11. What payment methods do you accept?

We accept major payment methods available at checkout, including credit and debit cards. Available options may vary depending on your location.

12. Can I cancel or change my order?

If your order has not yet been processed, please contact us as soon as possible. Once an order has shipped, it cannot be canceled.

13. How can I contact customer support?

You can reach us using the details below:

TrueComfort
📧 Email: merinoubiernaester@gmail.com
📞 Phone: +1 (312) 999-8918

Support Hours: Monday–Friday, 9:00 AM – 5:00 PM (PST)

14. Is my personal information secure?

Yes. We take your privacy seriously and use secure systems to protect your personal and payment information. Please refer to our Privacy Policy for more details.